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Delivery and Returns

Delivery

All orders received by 15:00 on a normal working day will be delivered the following day (subject to stock availability, in which case you will be advised further), unless you have a standard weekly delivery slot. Usually delivery will be made by members of the CareHomeLife team. Where this is not possible a reliable courier will be used. If goods do not arrive when expected please do contact us and we will do all we can to resolve this.

Delivery Charges

For all credit and trade accounts delivery prices are specified within the ‘My Account’ pages of the website, to view these please log in.

Delivery charges for all other accounts are shown below:

Standard delivery* (orders £30-£50) £4.99

Standard delivery* (orders over £50) Complimentary

Next day delivery, if ordered before 4.30pm** £7.49

Saturday delivery*** £10.99

* Standard delivery is within 3 to 5 working days by courier, subject to stock levels. If your delivery is delayed we will be in touch via your preferred method of contact.
** Next day delivery is subject to stock levels. If on occasion the item you ordered is not in stock, we will contact you and if applicable adjust the carriage charge.
*** Please contact our sales team on 01772 425310 to discuss this service.

No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only). For Northern Ireland or any other UK island locations please call 01772 425310.

Damaged Goods, Breakages and Product Failure

In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours of the receipt of the package, and we will do all we can to resolve the issue.

Product failure upon receipt is unusual, but if this does occur please contact our sales team who again will endeavour to resolve any issues you may have.

Please note that faulty products are returned to the manufacturer for testing, which can take anything between 3 and 8 weeks. We will do all we can to ensure you have a replacement for this duration if applicable.

Returns

If you wish to return an item, please contact our sales team in advance who will issue the appropriate paperwork to ensure full traceability of the products returned – our regular terms and conditions apply.

We cannot cancel orders where the goods are in the manufacturing process, ready to be dispatched to you or have been dispatched to you, or have been ordered specifically for a particular client (bespoke items). In these cases please contact our sales team and we will do all we can to rectify any issue you may have.

Goods that have been correctly supplied to order cannot be returned unless the goods are faulty – although we may voluntarily agree to a return where the goods are unused and in the same condition as when we delivered them. If the goods have been damaged, the goods were specially ordered in for the order or in other circumstances there will be a handling charge of 20% of the purchase price of the products. Goods free from defect are to be returned at your own cost.

Damaged Goods, Breakages and Product Failure

In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours of the receipt of the package and we will endeavour to resolve the issue in a timely manner.
Product failure upon receipt is unusual, but if this does occur please contact our sales team who again will endeavour to resolve any issues you may have.

Please note that faulty products are returned to the manufacturer for testing, which can take anything between 3 and 8 weeks. We will do all we can to ensure you have a replacement for this duration if applicable.

Damage or loss in transit, shortages and defects

We will replace goods damaged in transit, provided that we and the carrier receive written notice of such damage within three days of delivery.

Goods should be checked with the Delivery Note enclosed with the Goods on receipt, and if received in a damaged or unsatisfactory condition, must be signed for as damaged to allow us to follow the issue through.

Shortages must also be notified to us and the carrier within three days of delivery, if we are not notified within this time frame unfortunately we cannot pursue the claim. Non-delivery of Goods must be reported in writing to us within three days of receipt of invoice, or Delivery Note, whichever you receive earlier.

We cannot accept return of goods without a prior authorisation number having been given by us.