James Page House, part of the Parkhaven Trust, are a 36 bed nursing home based in Maghull, Merseyside. With first class facilities, the home has an extensive waiting list for residents. Their aim to work with first class providers has led to a fabulous relationship being built with the team at CareHomeLife.
‘Dedicated account manager and hassle free ordering process’
Up until approximately five years ago James Page utilised a number of product and service providers for their home bringing with it a number of issues with regard to delivery dates, increased facility management work and lack of consistent relationships. Our focus was to provide James Page with one representative who could cover all of their requirements to include specific and agreed delivery times, increased service levels and a relationship built on trust and partnership. A ‘one point of call’ that provided the home with all the products they may require on an efficient and timely basis.
We currently supply James Page with products ranging from profiling beds to airflow cushions and mattresses, aprons, gloves and syringes, hoists and chairs, aspirators and nebulisers amongst other products.
Beccy Incledon, Operational Lead at James Page explains of the flourishing relationship, “I have used CareHomeLife at a number of the services I have managed across the trust. I have always found consistency of high standard products and competitive prices. Along with that comes excellent quality customer service from engineers, representatives, delivery drivers and the people at the end of an email or telephone. Each and every member of the team we deal with are always more than helpful at meeting our full needs. Its unusual to get more than just a supplier out of providers and I do not hesitate to recommend CareHomeLife.”
Our partnership is flourishing to the point where Julie Wills, administrator at the home explains that if a need ever came up “CareHomeLife would always be the first point of call.”